Industry News, Trends and Technology, and Standards Updates

Cimetrix International, Inc., China; 矽美科国际有限公司,中国

Posted by Yufeng Huang; Software Engineer China on Feb 28, 2018 11:40:00 AM

Yufeng Huang of Cimetrix talks about our China Office Opening. Read now in Chinese or English.

美国矽美科股份有限公司上海代表处成立于2017年8月,地址位于称为中国硅谷的上海张江高科技园区。公司总部(矽美科股份有限公司)创建于1987年,地址位于美国犹他州盐湖城。矽美科公司是一家为半导体行业、SMT行业、PCB行业、光伏行业、LED行业及相关行业的设备制造商和生产工厂提供产品和服务的软件公司。

China_office_1.pngChina_office_2.jpg

矽美科公司有着非常良好的客户评价,公司不仅将自己视为客户的重要供应商,更加将自己视为客户值得信赖的合作伙伴。我们坚信有能力为客户提供全球最先进的基于SEMI标准的软件解决方案。

矽美科上海代表处为中国、台湾等亚太地区客户提供售前产品咨询,客户培训,售后技术支持服务。我很荣幸在今年8月份加入到矽美科上海代表处,在过去的几个月内我们不断收到老客户给予的好评和新客户的合作意向。感谢新老客户对公司的支持,我们将一如既往的为客户提供最优质的、高效的服务,希望我们的产品和服务能让您满足,并为您带来巨大的帮助。

美国矽美科股份有限公司上海代表处
地址:上海市浦东新区盛夏路399弄1号(A座)3楼328室3069单元 (邮政编码201210)
技术联系:黄玉峰
电话:+86-21-8022-0935

销售联系:Michael Lee
电话:+886-926395649


American Cimetrix Incorporated Shanghai Representative Office was established in August 2017. It is located in ZhangJiang High-Tech Park, which is also known as China’s Silicon Valley. The headquarters of Cimetrix, Inc, founded in 1987, is located in Salt Lake City, Utah, USA. Cimetrix is a software company that provides software products and services to OEMs and Fabs in the semiconductor, SMT, PCB, photovoltaic, LED and related industries.

Enjoying excellent customer reputation, Cimetrix considers itself more as customer’s trusted partner than customer’s supplier. We firmly believe that we have the ability to provide customers with the world's most advanced SEMI-based software solutions.

Cimetrix Shanghai Representative Office provides pre-sales consulting, customer training, after-sales technical support services to mainland China, Taiwan and other Asia areas. I am greatly honored to join Cimetrix Shanghai Representative Office in August 2017. In the past few months, we have continuously received favorable comments from existing customers and cooperation intentions from potential customers. Thanks for their trust and support of the company, we will, as always, provide our clients with the best and most efficient services. We believe that our products and services will meet customer satisfaction and greatly enhance your product quality.

American Cimetrix Incorporated Shanghai Representative Office
Address: Unit 3069, Room 328, Floor 3, No. 1 (Block A), Lane 399, Shengxia Road, Pudong New Area, Shanghai (Post Code: 201210)

Technical Contact: Yufeng Huang
Telephone: +86-21-8022-0935

Sales Contact: Michael Lee
Telephone: +886-926395649

 

Topics: Announcements, Global Services, Smart Manufacturing

Cimetrix Annual Meeting of Shareholders

Posted by Cimetrix on Aug 22, 2017 12:30:00 PM

On Friday, August 18, Cimetrix held its Annual Meeting of Shareholders at our headquarters in Salt Lake City, UT. We were excited that sixty percent of Cimetrix shareholders were represented at the meeting. There were two proposals submitted by management and both approved, receiving over 90% of votes cast.

After the formal shareholder meeting was adjourned, Dave Faulkner, Executive VP of Sales and Marketing, gave a presentation on our Cimetrix products and markets. Following Dave’s presentation, Bob Reback, President and CEO, provided his perspective on the state-of-the-company and outlook going forward. 

We appreciate all of our shareholders and are grateful to those that attended the meeting either in person or via proxy. As always, we thank our shareholders for their continued confidence and support.

Topics: Cimetrix Company Culture, Announcements, Investor News

EDATester Product Launch: EDA/Interface A Freeze II Testing

Posted by Jesse Wright; Software Engineer on Jul 25, 2017 11:30:00 AM

In a world of automated equipment, having tools to automate the testing of an equipment’s implementation of the SEMI EDA (Equipment Data Acquisition) standards (also known as Interface A) is invaluable. Cimetrix is proud to announce an integrated solution that supports the broadest range of use cases in EDA/Interface A testing - the Cimetrix EDATester™. EDATester is a tool that will help organize, streamline, and automate the testing process while also providing other analytical capabilities. 

Cimetrix knows that testing an equipment interface is not simply a one-time event; rather, tests should be performed in the OEM’s facilities throughout the development process and before final shipment, upon delivery to the customer’s factory, and even after the equipment has been placed into full production. Cimetrix EDATester is designed to do exactly that.

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What do we really mean by “testing?” What are we testing? Since the scope is very broad, let's frame the answer in a few distinct categories.

Compliance Testing

Does the equipment’s EDA interface behave correctly based on the SEMI E120, E125, E132, and E134 standards and all the services defined therein? To answer this question, we make use of the ISMI EDA Evaluation Method. This document contains a set of functional evaluation procedures that “tests” the equipment’s implementation of the standards. These procedures check for things like ACL privileges and roles, establishing and terminating communications sessions, managing (or preventing the management of) Data Collection Plans (DCPs), and even looking for the proper notification of metadata revisions. If everything works as expected in these procedures, that equipment would be deemed “compliant.”

EDATester uses ISMI’s functional evaluation procedures as guidelines, and implements tests that are automated for all client-side actions. A process that might have taken multiple days to execute manually can be done in minutes, even when some interaction with the equipment itself is required; the fully automated tests that require no user interaction with the equipment can be run in seconds.

Performance Testing

Everything might look great on the client side with the ability to define a DCP, activate it, and start receiving data; but how many DCPs will the equipment actually support? How fast can I sample the parameters I want to collect in my Trace Requests without overloading the equipment’s EDA interface? Even if I could do this manually, how would I begin to answer this question?

EDATester automates multiple iterations of performance testing using different variations of DCPs while analyzing the timestamps of the E134NewData messages to determine the integrity of the actual sampling rate. Having such tests helps you determine whether the equipment can handle a new DCP in response to a process engineering request, or if the equipment supports the full range of performance requirements agreed to in the purchasing specifications. To this end, you can specify testing configurations for things such as:

  • Number of simultaneously active DCPs 
  • Trace Request Sampling Interval
  • Number of parameters per Trace Request
  • Group Size for message buffering
  • Timing tolerance for expected vs. reported Data Collection Report (DCR) timestamps

Conformance Testing

The testing tool in practical use across the industry for measuring an equipment’s conformance to the SEMI E164 EDA Common Metadata standards is called the Metadata Conformance Analyzer (MCA). It uses a set of .xml files describing the metadata model as input, analyzes the model according to the requirements of E164, and provides feedback.

EDATester currently generates the .xml input model files required by the MCA, and may eventually incorporate the model conformance testing functions as well.

Summary

Having the correctly sized wrench when you need to apply the proper torque to a bolt is helpful and sometimes necessary—at least you can get the job done. But when you have hundreds of bolts to insert and tighten precisely, wouldn’t you rather have an adjustable ratchet? Or an air ratchet?

Whether it’s to test and characterize the EDA interface on a new equipment type,  verify that a software update to a production piece of equipment has been installed correctly, or debug an interface performance issue that has somehow arisen in production, the Cimetrix EDATester is the right tool to have in your arsenal to quickly, effectively, and thoroughly “test” an equipment’s EDA interface capabilities. Don’t waste another day with manual processes that leave you guessing. Get in touch with us today to find out more about the EDATester product. 

Topics: EDA/Interface A, Announcements, Cimetrix Products

Cimetrix Mid-Year Update

Posted by Robert H. Reback: President and Chief Executive Officer on Jul 11, 2017 10:04:00 AM

Cimetrix-Bob_Reback_copy.jpgYou may have noticed that there is a lot of positive news regarding the semiconductor industry and market for capital equipment. As such, we thought it would be appropriate to provide a mid-year update on Cimetrix’s performance.

We are pleased to report that Cimetrix is benefiting from a combination of the industry upcycle as well as the hard work of our employees to improve our products, build long-term relationships with our clients, and provide the highest level of support to our growing base of international clients. In addition, the benefits that Cimetrix is experiencing after going private in 2014 are higher than anticipated. As expected, the company is saving a significant amount per year in accounting, legal and consulting fees that were necessary for SEC filings, Sarbanes-Oxley compliance, and investor relations activities.  However, in addition to these financial benefits,  what we didn’t anticipate was the tremendous increase in focus and energy on our clients, markets and growth initiatives that has resulted, which has greatly exceeded our expectations.Cimetrix revenues for the first six months of 2017 were over $4M, up more than 40% year-over-year. Much of this increase was associated with strong increases in machine shipments from our growing client base. Cimetrix also gained over a dozen new design wins during the first half of 2017, which positions the Company for continued growth. In addition, Cimetrix introduced two new products in the first half of 2017, which have not contributed significant revenue yet, but are both gaining traction in the marketplace.

While Cimetrix no longer submits SEC filings, we have maintained strong internal controls and financial accounting. Our finance team was justifiably proud when a leading regional accounting firm completed its audit of our 2016 financial statements and made no audit adjustments. Cimetrix continues to operate profitably on a quarterly basis, while increasing investments in growth initiatives. For the first six months of 2017, adjusted EBITDA increased to over 15% of revenues to over $600K. All indicators show the markets Cimetrix serves should remain strong for the second half of 2017. The robust growth in revenues has enabled Cimetrix to further strengthen its cash position, balance sheet and stockholders’ equity. We continue to have no debt and now have $2.5M in cash.

Cimetrix continues to build its global brand as the leader in innovative factory automation software for equipment connectivity and control solutions by attending, presenting and exhibiting at industry tradeshows and events. These venues are a great place to meet face-to-face with clients, reinforce Cimetrix experts as industry thought leaders, and interact with many others in our chosen markets. It is exciting to participate in shows around the world as we expand our global presence.

We thank our clients for their business and trust in our products and people. We thank our employees for their dedication, hard work and quest for continuous improvement to provide the industry’s best products and services. And we also thank our shareholders for the confidence they have placed in us, as well as their patience and support.

Topics: Doing Business with Cimetrix, Announcements, Investor News

Cimetrix International, Inc., Taiwan Branch美商矽美科國際股份有限公司台灣分公司

Posted by Michael Lee; Country Manager Taiwan on Jun 14, 2017 11:30:00 AM

Michael Lee of Cimetrix announces the Taiwan Office Opening. Read now in Chinese or English.

當工廠的產品需要加入更多的功能,交期需要更迅速,工資需要提高,智慧製造提供了一個最好的解決方案。美商矽美科所提供的工廠自動化軟體,提升了聯繫工廠主機與設備控制在半導體、電子組裝、太陽能模組、發光二極體等相關的電子產業。我們在工業界領先的產品,給予客戶用較低的成本、客制化生產、迅速上市,並集中在成功實行工具控制與SEMI標準。

我很榮幸在今年二月進入美商矽美科。我們和知名的半導體廠商、印刷電路板商、設備商、機器人製造商等客戶合作,而這些公司給予我們最佳的評價。矽美科帶給他們一個極為經濟、有效率和聯繫良好的方案。我們提供了CIMConnect、 HostConnect、 EDA等產品來滿足廠商不同的需求。

Cimetrix Diagram

矽美科台灣辦公室將在5月31日開幕。我們感謝我們的客戶跟合作夥伴。我們將帶給你更方便、更熱情的服務,並展望在台灣及中國服務更多半導體、電路板和面板廠商。 

台灣銷售辦事處:

Cimetrix International, Inc., Taiwan Branch
美商矽美科國際股份有限公司台灣分公司4F., No.301,
Sec. 2, Tiding Blvd,
Taipei 114, Taiwan, R.O.C.
中華民國台灣台北市堤頂大道二段301號4樓 114

電話: +886-926395649
聯絡人:Michael Lee


When it comes to adding product functionality, shortening delivery time, or increasing wages, smart manufacturing provides the best solution. Cimetrix provides factory automation software which increases host connectivity and equipment control for semiconductor, electronics assembly, photovoltaic, LED, and related electronics industries. Our industry-leading products focus on successful implementation of tool control and SEMI connectivity standards to enable faster time-to-market, increased customization, and decreased total cost of ownership.

I was honored to join the Cimetrix team in February earlier this year. We work with major semiconductor companies, PCB manufacturers, equipment vendors, robotics specialists and more. I was happy to know that everyone I've worked with has high praise for this company.  Cimetrix can bring their customers and clients connected products that are efficient and cost-effective. Cimetrix offers a large portfolio of products such as CIMConnect, HostConnect, and EDA to meet the various needs of their customers.

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The Cimetrix International, Inc., Taiwan Branch officially opened on May 31, 2017. Thanks to all our partners and customers. We hope to continue to bring you convenient and passionate service. I am looking forward to working with all our current and future customers in Taiwan and China! 

Contact Us:
Cimetrix International, Inc., Taiwan Branch
4F., No. 301,
Sec. 2, Tiding Blvd,
Taipei 114, Taiwan, R.O.C.

Phone: +886-926395649
Contact: Michael Lee

Topics: Cimetrix Company Culture, Announcements, Global Services, Smart Manufacturing

President's Letter to our Cimetrix Community

Posted by Robert H. Reback: President and Chief Executive Officer on Feb 2, 2017 11:30:00 AM

To the Cimetrix community of clients, partners, shareholders and employees,

Cimetrix had another year of solid progress during 2016. Financial results were in-line with expectations, as Cimetrix continued to achieve profitability every quarter with full-year revenue in the $6M to $7M range.

Our key highlights include:

  • Cimetrix continued to enhance its reputation for product quality and the highest levels of customer support in the industry, receiving consistently excellent feedback from our client base.

  • Cimetrix continued to invest in building great products with new releases of all our product lines. Substantial improvements were made in both new features and internal testing that will benefit our clients for many years. 

  • Cimetrix gained additional “design wins” for its products in North America, Europe and Japan, where the company has an established presence. In addition, Cimetrix won important new clients in China and Korea. 

  • Cimetrix strengthened its organization as we added a number of new employees in business development, software engineering and technical support functions. The Company continued to invest in employee development, education and continuous improvement. We believe the concepts and training we’ve received in lean and agile processes will enable Cimetrix to build better products and more efficiently provide our clients with the highest levels of service. 

  • Cimetrix made a number of key investments that we believe will lead to future long-term growth. We strengthened our local sales and technical support in a number of Asian countries. We developed a number of new product prototypes in collaboration with key clients leading to the introduction of an exciting new Cimetrix product in 2016. Several other new products are in development and have the potential to significantly expand our markets.

Cimetrix also held its first shareholder meeting since going private in late 2014, which provided a forum to explain to shareholders why the Company took that important step, the progress we’ve made since going private, and our future plans. As a result of generating positive cash flow from operations, Cimetrix was able to continue providing liquidity for shareholders that contacted the Company. Prior to going private, the Company had over 4.5M shares outstanding, adjusted for stock splits. As of December 31, 2016, the Company had fewer than 3.9M shares outstanding. This means that every current shareholder’s ownership percentage has increased by over 15%.

Going Forward

Going forward, industry analysts predict an increase in semiconductor capital equipment spending for 2017. In addition, we are seeing increased traction for the relatively new SEMI Standards for Equipment Data Acquisition (EDA), also known as Interface A. We believe these trends will enable us to achieve short-term incremental increases in revenue that support continued operations on a profitable basis and investments in new products and markets that will lead to longer-term step function increases in revenue.

We will continue to focus on satisfying our worldwide base of clients, improving our efficiencies and effectiveness, and executing our plan to expand the markets for Cimetrix products for long-term growth.

From all of us at Cimetrix, we thank our clients for the trust they have placed in our products and our team. We also thank our shareholders for their patience and support. 

Sincerely,

Robert H. Reback
President and Chief Executive Officer

Topics: Partners, Doing Business with Cimetrix, Cimetrix Company Culture, Announcements, Investor News

Cimetrix HostConnect

Posted by Joe Cravotta, Client Support Engineer on Jan 26, 2017 11:45:00 AM

Cimetrix is proud to release its first new product to assist in GEM host application development, and I’m excited about how this is going to change the development of new host applications. Prior to the release, I was given access to HostConnect, a native .NET software development kit, and used it to create a couple of applications that connect to GEM equipment.

In developing those applications, I quickly became familiar with the layered architecture of HostConnect. HostConnect has four layers; each layer name and relevant classes is shown in the image below.

HostConnect_Layers.jpg

As with most layered objects, each additional layer adds to the previous layer. Now that I’m familiar with these layers, starting with the first layer, these are the aspects that stand out to me:

  • SECS Messaging: This is equivalent to our SECSConnect product. A solid understanding of the SEMI E5 (SECS-II) and E30 (GEM) standards is necessary to interact with this layer. The user application must be able to construct, parse, and handle asynchronous SECS-II messages.

  • SECS Transactions: This layer adds classes (generically called SxFy classes) to abstract the construction and parsing of many SECS-II messages. It also has the ability to synchronously send and receive SECS-II messages. Automatic message replies may be configured, but none are setup by default.

  • GEM Capabilities: This layer specializes the SECS Transaction layer for use in GEM host applications by setting up common automatic message replies and providing the EquipmentCapability classes (more detail about these classes below).

  • Connection and Discovery: This is the layer I’m most excited about because it is configuration based. The discover feature quickly characterizes an equipment’s GEM interface for HostConnect to use.

After working with HostConnect, I’m reminded of the task that got me acquainted with the SEMI E5 and E30 standards. I was asked to create a GEM host sample application from scratch. A large majority of my time was spent learning specific SECS-II messages and understanding the capabilities defined by GEM. After a few months, the sample application included trace report, collection report, and unformatted recipe management. If HostConnect was available, I’m willing to say I would have been able to complete this task in only a couple of weeks.

Remember the EquipmentCapability classes I mentioned? These classes encapsulate common GEM capabilities, and is one reason I believe I would have been able to complete the sample application in a much shorter time. For example, the EventReports class greatly simplifies report management. Simply register for the EventReportReceived event to receive incoming report data. The report data is parsed and provided in an easy to use parameters object. You don’t need to parse the SECS-II messages, and you don’t even need to know which SECS-II messages are used.

Another reason HostConnect would simplify my sample application, and the most exciting feature to me, is the configuration ability at the fourth layer. HostConnect stores default behavior options and an equipment’s GEM interface within a single configuration file. The discover feature can characterize an equipment’s GEM interface and create the configuration file for you. With a single file per equipment, it would be simple for my sample application to communicate with several different equipment without any code modifications. This flexibility makes HostConnect ideal for developing an application that needs to communicate with multiple different equipment, such as a testing application.

Seeing how much HostConnect does out of the box, but also allowing customization by accessing lower layers, I can say that I wish I had HostConnect when I built my sample host application.

Topics: Announcements, Cimetrix Products

New Emerging Business and Technology Office

With the new year, comes a major new initiative for Cimetrix to grow the markets for its products.  The company used the transition to 300mm manufacturing to establish a leadership position for its current product portfolio in the semiconductor industry. However, the company is starting to have success expanding into adjacent vertical markets that includes disk drive, display, LED, and photovoltaic. The objective of this new initiative is for Cimetrix to leverage its experience, technology, and product portfolio gained in the advanced semiconductor manufacturing industry to expand the markets for Cimetrix products. We will be exploring new opportunities in our current adjacent markets as well as possible new markets such as SMT and electronic assembly.

Ranjan.jpeg

To head up this initiative, Ranjan Chatterjee has joined the company in the role of Vice President, Emerging Business and Technology Office. He will focus on extending and introducing Cimetrix’ portfolio of products into Industry 4.0 and Industrial Internet of Things (IIoT) initiatives by interfacing manufacturing equipment with big data and analytics tools. The data generated by devices connected via Cimetrix products can also be enlisted to bolster another methodology often used with lean manufacturing—Six Sigma. With the improvements in cloud and big data tools and infrastructure, one can use these methodologies on data with much bigger volume, velocity, and variety. This enables process control and a lack of variation of products. Processes can be monitored and corrected in real-time instead of inspecting machines merely at completion, and eventually this will help improve yields and reduce scrap. Specifically, manufacturers will need to establish a robust data infrastructure that works across the broader array of machines on the shop floor while breaking down protocol barriers so the machines can communicate effectively and in real time.

Manufacturers will also need to establish a bidirectional data flow so they are not only collecting information from equipment, but also pushing control back to the machines to optimize their usage. Manufacturers that can capture the right information, sift through it, and use it at the right time will be the ones that succeed.  Cimetrix intends to be a leader in enabling this vision. Ranjan’s decades of experience at Motorola and in the industry as a whole in software development, big data, cloud, process control, and lean manufacturing will enable Cimetrix to both adapt and develop products and partnerships to enable a robust ecosystem for a compelling solution.

Ranjan’s relationship with Cimetrix is not a new one as he is a former client. While at Motorola, Ranjan oversaw the development and deployment of a standards-based factory control system for SMT and assembly, which encompassed 24 factories around the world, and connected to over 20,000 pieces of equipment using the first generation of Cimetrix connectivity software. At that time, it was the leader in cell phone manufacturing and the largest purchaser of SMT equipment in the world. More recently, Ranjan has worked with companies developing and deploying systems using cloud technologies, big data analytics, and various modern technologies with a global software development team.

Ranjan is extremely excited to join the Cimetrix team as he sees many opportunities to leverage the latest cloud and big data analytics with Cimetrix core expertise and product portfolio into new markets for Cimetrix. He sees great potential for expanding Cimetrix in this new direction and we here at Cimetrix are looking forward to Ranjan leading the way.

If you are interested in discussing possible business opportunities and/or partnerships with Cimetrix with this new initiatives, please fill out our contact form to reach the Emerging Business and Technology Office.

Topics: Cimetrix Company Culture, Announcements, IIoT

Presenting New Cimetrix Products in Japan

Posted by Cimetrix on Jan 7, 2013 10:44:00 AM

By Dave Faulkner

Executive Vice President, Sales and Marketing, Cimetrix

SEMICON Japan 2012 was a great experience, and it was amazing to see the excitement and interest in new developments as the industry prepares for growth in 2013. We were able to showcase Cimetrix products at the booths of Meiden and Rorze, our distributors in Japan. We also displayed CIMControlFramework in the MKS Instruments booth.


SCJapan 2012 logo 0212 EN 2 resized 600


Meiden and Rorze demonstrated CIMPortal 2 for the many OEMs we have in Japan currently using CIMPortal 1.x.  CIMPortal 2 provides the tools for equipment companies to comply with the SEMI E164 standard when they are implementing an EDA/Interface A connection. The E164 standard, approved by SEMI this year, was developed so that companies using EDA/Interface A connections can generate a more consistent and high-quality definition of their equipment’s model, as represented in the metadata file. The CIMPortal 2 toolkit includes many features that reduce development time and effort, including a drag-and-drop equipment model builder and compliance checker.
CIMPortal Architecture
We also presented and demonstrated the Wait Time Waste (WTW) and Fingerprinting projects we are developing in collaboration with ISMI. Due to an emphasis on productivity improvement demands, many semiconductor fabs are very interested in hearing about how they can reduce costs using the WTW metrics and methods in development. Fabs are also interested in fingerprinting – also known as equipment health monitoring – in order to reduce the time to repair equipment and avoid downtime. Alan Weber, Director at Cimetrix, taped a presentation and demonstration of fingerprinting that was shown in the Meiden and Rorze booths.

We also highlighted our CIMControlFramework equipment software framework at the Meiden, Rorze, and MKS Instruments booth. OEMs are looking for an equipment control software solution they can use for high-volume applications, and they like the concept of being able to manage the development in-house. By using a flexible, extensible, configurable framework, OEMs can implement custom extensions for new customers and design the next generation of system internally, allowing them to maintain control of their own development process. Rorze now offers not only CIMControlFramework as a stand-alone product, but also packaged with robot hardware including EFEMs and Vacuum Platforms.

Kerry Iwamoto, the Managing Director of Cimetrix Japan K.K., and I presented at the SEMI Productivity Standards Workshop, which focused on Wait Time Waste. This workshop, which was one of the better-attended sessions, presented new proposed standards development activities to improve manufacturing productivity and reduce costs. Kerry and I described plans for developing a SEMI standard for Wait Time Waste methods and metrics that will allow semiconductor fabs to measure product wait time and use that data to reduce waste and cycle time. We showed how the WTW Reference Implementation (WTWRI) developed by Cimetrix can help fabs pinpoint process delays and determine how to reduce them.

Japan is going through some tough times both politically and in their semiconductor industry. But now is the time to work closely with high volume OEMs in Japan as they retool their strategy for the next phase of semiconductor growth.

Topics: Events, Announcements, Cimetrix Products

New Web License Generator

Posted by Cimetrix on Dec 21, 2011 2:39:00 PM

By Brett Horsley
Customer Support Engineer

We are working to streamline our processes at Cimetrix in order to improve our customer service. We now have a new license generator on the Cimetrix web site that we know will reduce the paperwork and throughput time to obtain new SDK and runtime licenses.

Previously, you had to email us the information and we would attempt to send you a new license within 24 hours. We almost always achieved that goal, but because of holiday schedules we sometimes took more than a day to send new licenses. 

Web License Generator resized 600

Now with the new web-based license generator, you can go to the Cimetrix web site and log in using your Support user name and password. Then you enter your COA (Certificate of Authenticity) number, MAC ID, and email address, and you will get an email with your new license.

It's fast and easy.  We have tested out the process and it works well, but, if you run into problems, send us an email at licenses@cimetrix.com.

Topics: Customer Support, Announcements, Cimetrix Products