Semiconductor Industry News, Trends, and Technology, and SEMI Standards Updates

Semiconductor

New Updates of CIMConnect and SECSConnect are Now Available for Download

Posted by David Francis: Director of Product Management

Nov 18, 2015 1:00:00 PM

My parents built a house in 1953 and still live in it today. It’s a good house and they haven’t felt any need to move, but over the years they have done projects to refresh the house and add new features that weren’t available when they originally built it. They have painted many times, installed new carpeting, updated the kitchen with new cabinets and modern appliances, and added a new room off the back of the house to provide a little extra space. Just like my parent’s house, CIMConnect has been around for a while providing reliable GEM Host connectivity to hundreds of semiconductor equipment manufacturers, so over the better part of 2015, we at Cimetrix have been giving CIMConnect a little refreshing.

Here are some of the updates we made to reinvigorate CIMConnect:

  • Created support for the latest SEMI GEM communication standards

  • Validated it on new operating systems

  • Developed a new control panel to make it easier for customers to interact with and monitor the application. The new control panel provides simplified checking and monitoring of variable values, better visibility of collection event states, and more efficient loading of large EPJ files

  • Added a new support tool to automatically gather information necessary for Cimetrix Support to help diagnose problems

  • Integrated a new 64-bit Value COM object for easier use with 64-bit equipment control applications

  • Included support for the new SEMI E173 – Specification for XML SECS-II Message Notation (SMN) standard

  • Improved logging and log message readability

  • Incorporated a new log file viewer with enhanced diagnostic tools

In addition, we have also released a new update to SECSConnect as it too was in need of a little sprucing up. This version also integrates the new 64-bit Value COM object for easier use with 64-bit equipment control applications as well as supports the new SEMI E173 standard just as the new CIMConnect does.

If that weren’t enough, Cimetrix has also added a new License Manager that will be included with all Cimetrix products going forward. The License Manager provides a better way for managing software licenses for Cimetrix products for our clients that we hope will make your life a little easier.

Just like my parent’s house, CIMConnect and SECSConnect have been around for a long time and they were due for a little freshening up. As always, Cimetrix is committed to continually providing reliable, stable products that our clients can count on for meeting their connectivity needs and so we felt it was time to release updates to both products. We will continually make improvements to our current products to provide support for our clients now, while we provide innovative new products to help our clients in the future.

Topics: Licenses, CIMConnect, Doing Business with Cimetrix, SECSConnect

New Cimetrix License History Report

Posted by Cimetrix

Sep 17, 2012 2:49:00 PM

by Brett Horsley
Customer Support Engineer

The Cimetrix Support Team has developed a new web tool to provide active support customers with information about their software licenses.

You can access the new tool by logging in at the Cimetrix Customer License Generator page. Choose License Report from the pull down menu, and the page will populate your company’s Cimetrix software license information in a table.

Here is an example of what you will see:

License History Report

You will be able to view the status of  all of the licenses your company purchased over the last 12 months, including information about whether the license is unassigned or assigned to a specific computer. You will also be able to see the MAC ID for any assigned licenses. To ease your internal reporting and communications, you can also download the history into a CSV file.

At Cimetrix, we constantly strive to provide outstanding support for our customers. Let us know how we can improve our support or communications.

Topics: Support, Licenses

Critical System Support - Semiconductor, PV, LED OEMs

Posted by Cimetrix

Apr 16, 2012 3:41:00 PM

by Brett Horsley
Customer Support Engineer

Back in December 2011 and January 2012, I posted a couple of blogs about the Customer License Generator. You can see what I wrote at New Web License Generator and Transfer a Cimetrix License To A New Machine. Our customers have been using the license generator and we have had a lot of very positive feedback.

One of our goals in developing the license generator is to improve support for critical systems.  When a hardware failure occurs on a vital piece of capital equipment running Cimetrix software, we know our customer – and our customer’s customer – cannot waste time waiting for a response.  Often replacing hardware or re-imaging a control system's operating system will require the Cimetrix license file to be transferred to new equipment. In past years,  Cimetrix customers would need to submit a license request via email and then wait for our license department to complete that request.  This process could cause significant delays, particularly if these requests came in during after-hours or on weekends.   

With the Customer License Generator, customers can request new licenses and license transfers online and receive their license file instantly, no matter what time of day they use it. Furthermore, even if the old license information is not-recoverable, the Customer License Generator can provide a 10-day demo license for a critical system, so they can get back online as soon as possible while we sort out any licensing paperwork. 

Customer License Generator

Getting equipment back into production can make or break business relationships.  Providing this level of support to our customers’ critical systems, whether they are on the production floor or in the lab, is important to us. If you are an existing customer, please try the Customer License Generator and let us know how you like it.

If you need help accessing or using our Customer License Generator, contact us at licenses@cimetrix.com.

Topics: Customer Service, Support, Licenses

Transfer Cimetrix License To A New Machine

Posted by Cimetrix

Jan 4, 2012 8:19:00 AM

By Brett Horsley
Customer Support Engineer

A couple of weeks ago we talked about the  new Cimetrix web license generator, discussing how our customers with up-to-date support contracts can go on to the Cimetrix web site and get new licenses emailed to them in just a few minutes. We should also point out that customers can also transfer a license from an old machine to a new one from the same site.

When you go to the License Renewal site, which you can access using your Support login user name and password, you can apply to transfer the license using the old MAC ID and a new MAC ID.  You will also provide your email address and we will email you the new license immediately. You save time and effort, and you don't have to wait for any paperwork to go through.

When you go to the License Renewal site, you will enter the required fields in a form you see below:

Web Lic Gen Transfer 2 resized 600

You should have received the user name and password when your company purchased our SDK product. The license will be sent to your email address. If you are not an SDK customer, please contact the Cimetrix Licensing team at licenses@cimetrix.com, or call us at 801-256-6500.

Give it a try and tell us how you like the experience.  Any questions - just email licenses@cimetrix.com.

Topics: Support, Licenses

New Web License Generator

Posted by Cimetrix

Dec 21, 2011 2:39:00 PM

By Brett Horsley
Customer Support Engineer

We are working to streamline our processes at Cimetrix in order to improve our customer service. We now have a new license generator on the Cimetrix web site that we know will reduce the paperwork and throughput time to obtain new SDK and runtime licenses.

Previously, you had to email us the information and we would attempt to send you a new license within 24 hours. We almost always achieved that goal, but because of holiday schedules we sometimes took more than a day to send new licenses. 

Web License Generator resized 600

Now with the new web-based license generator, you can go to the Cimetrix web site and log in using your Support user name and password. Then you enter your COA (Certificate of Authenticity) number, MAC ID, and email address, and you will get an email with your new license.

It's fast and easy.  We have tested out the process and it works well, but, if you run into problems, send us an email at licenses@cimetrix.com.

Topics: Customer Service, Licenses

Got Licenses?

Posted by Cimetrix

Dec 15, 2009 1:32:00 PM

software licensesby Stephanie Sampson,
Project & Sales Coordinator

Need a license for a Cimetrix software product? Not sure how to go about getting one?  Well, let me share with you some quick and simple steps for requesting and receiving a license as efficiently as possible.

First, you will need a Purchase Order. Once you have that we would love to see it! Email or fax, can’t decide which way to send it? Either one of these will work:

Upon receipt of the Cimetrix software and Certificate of Authenticity (COA), it’s time to request your license file. The license file contains installation codes required to correctly install the software. You can send all of your license requests, transfers, or questions to licenses@cimetrix.com.

Please list your MAC ID and indicate one of the following to activate your license:

  • Purchase Order Number
  • Sales Order Number
  • Certificate of Authenticity Number

If a license transfer is what you are looking for instead, then please send your “Old” MAC ID along with your “New” MAC ID to complete the transfer.

If you are not sure where to find your MAC ID, then please use the following steps:

  1. Go to the “Start” menu on the computer you want to license
  2. Click “Run”
  3. Inside the Open box type “cmd” then press OK
  4. At this point a Command/DOS/Shell window should pop-up
  5. Type “ipconfig –all” Then press Enter
  6. You can either take a screen shot here or type in the information that corresponds to the
  7. Physical Address of the primary network card.

Now that we have all of your information your license file will be emailed to you within the one business day.

See, it’s almost as easy as 1..2..3! If you are still unsure about any of these steps, please feel free to contact us at licenses@cimetrix.com or call 801-256-6500.

You might also be interested in:

Topics: Customer Service, Licenses, Doing Business with Cimetrix, Product Information

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